Policies, Compliance & Government Information

Quality Policy

Our quality policy is goal-oriented for both our customers and Trenton Systems.  Simply stated, "Our goal is to be a global leader in customer-driven computing solutions.  We are committed to exceeding the customer's expectations of product quality and reliable services by meeting the requirements and continually improving our management system."  Our manufacturing facilities are ISO 9001:2015 registered meaning that our documented quality and continuous improvement procedures are audited frequently for compliance by both internal and outside auditors.  Trenton’s outside auditor and ISO registrar is TÜV SÜD America Inc., and our certificate registration number is 951 17 7304.

RoHS 3: Trenton Systems’ products are classified as Information Technology Equipment (ITE). Based on this product classification, RoHS 3 does not take effect until September of 2021. Trenton Systems is currently working towards compliance with RoHS 3. Our plan is to be compliant prior to the 2021 deadline.

Ordering

We offer a no charge 45-day evaluation on all standard board-level products. If the product is returned, it must be returned complete (meaning all manuals, software, cables, etc.) within 45 days of receipt in as-new and resalable condition. During the 45-day evaluation period our engineering team is available to field calls regarding interaction with third party cards, application software or AMI BIOS settings and configuration.

Please include your Tax I.D. number, billing address, shipping address, our model number, model name and price – plus the name and phone number of the purchaser.

Only written cancellations are considered valid. Some cancellation charges may apply. Contact us at (800) 875-6031 or (770) 287-3100 prior to cancellation.

Prices are valid for 30 days following a quotation. Prices are F.O.B. shipping dock. Shipping charges and insurance are additional unless otherwise noted.

Normal shipping within the continental United States is via Ground. If you desire another type of shipping, we are happy to oblige. Just let us know your requirements.

All invoices are due Net 30 days from the date of shipment with approved credit. Call us to establish an account.

Warranty

Trenton Systems single board computers and embedded motherboards are warranted to be free from defects in material and workmanship for a period of five years from the date of invoice.

All boards used in systems delivered by Trenton are covered under a pass-through warranty. For example system sub-components including but not limited to power supplies, DVDs, CD-ROMS, etc. are covered under their original manufacturer’s warranty. 

Repair or replacement products will be warranted for a period of three months from the date of shipment, or for the remainder of the original warranty period for that particular product, whichever is longer. Any software or firmware that is delivered by Trenton will be warranted for a period of one year to perform in accordance with published specifications prepared, approved and issued by Trenton and/or the appropriate 3rd party vendor. Contact Trenton for the complete system warranty policy.

Buyer agrees that if a Trenton product proves defective, Trenton is only obligated to repair, replace or refund the purchase price of this product at Trenton’s discretion. The warranty is void if the product has been subjected to alteration, neglect, misuse, or abuse; if any repairs have been attempted by anyone other than Trenton; or if failure is caused by accident, acts of God, or other causes beyond the control of Trenton. Trenton reserves the right to make changes or improvements in any product without incurring any obligation to similarly alter products previously purchased.

Environmental Commitment

Trenton Systems is committed to reducing its impact on the environment.  We strive to improve our environmental performance over time and to initiate projects and activities that will further reduce our impacts on the environment.  

Our commitment to the environment extends to our customers, our staff, and the community in which we operate.  We are committed to:

• Comply with all applicable environmental regulations; 
• Prevent pollution whenever possible;
• Train all of our staff on our environmental program and empower them to contribute and participate; 
• Communicate our environmental commitment and efforts to our customers, staff, and our community; and   
• Continually improve over time by striving to measure our environmental impacts and by setting goals to reduce these impacts each year.

Environmental Compliance Statements

• RoHS Compliance Statement
• Conflict Minerals Compliance Statement
• EU WEEE Compliance Statement
• REACH Compliance

Company Information

*For additional information, email us at info@trentonsystems.com or fill out a form online by clicking the link below.